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Cancellation & REFUND POLICY

Effective Date:  9/1/2025

At MuveMint, customer satisfaction is our priority. Due to the nature of Trading Card Games, Sports Cards, and Collectibles we cannot accept returns.

 

ALL SALES ARE FINAL.

 

However, if your order is damaged by the carrier in the delivery process or you do not receive your order due to the carrier, you will be eligible for a refund.  Please contact: holla@muvemint.com and we will assist you in resolving the issue. Review this Cancellation & Refund Policy for more details on how to cancel sealed items that were purchased, but have not yet shipped. All cancellations are subjected to a 6% processing fee.​

 

1. Eligibility for Cancellation

Purchase(s) are eligible for cancellation if the product(s) shipping label has not yet been printed/purchased and the items are sealed in their original packaging.  If your order's shipping label has been printed out/purchased, the product(s) are no longer eligible to be canceled. To be eligible for cancellation, your order must meet the following conditions:

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  • Order(s) shipping label has not been purchased.

  • Order(s) shipping label has not been printed out or placed on the package.

  • Product(s) are sealed in their original packaging. 

  • Product(s) were not opened live or already opened.

  • Proof of purchase (e.g., receipt or order confirmation email)

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2. How to Initiate a Cancellation

To initiate a cancellation, please follow these steps:

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  1. Contact our customer support team: holla@muvemint.com with your Order Number before the label is purchased and/or printed.

  2. We will provide you with approval or denial of the cancellation request based on eligibility. Approval will result in refund authorization.

  3. If you receive the approval and refund authorization, your cancellation will be subjected to a 6% non-refundable processing fee.

  4. The 6% processing fee will be taken out of the refundable amount.

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3. Eligibility for A REFUND (DAMAGE/LOSS)

Purchase(s) are eligible for refund if the product(s) are damaged or lost due to the carrier in the delivery process. To be eligible for a refund, your order must meet the following conditions:

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  • Product(s) arrived damaged or failed to be delivered due to the carrier.

  • Proof of purchase (e.g., receipt or order confirmation email)

  • Proof of the damaged packaging, the damaged product(s) inside, and the shipping label. (not applicable for lost packages)

  • ​Tracking status of "Failed Delivery" or confirmation of lost/misdelivered package from the local carrier. (not applicable for damaged packages)​

 

4. how to initiate a Refund (DAMAGE/LOSS)

To initiate a refund, please follow these steps:

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  1. Contact our customer support team: holla@muvemint.com with your Order Number, Proof of Purchase, and Proof of Damage/Loss.

  2. We will provide you with approval or denial of a refund request based on eligibility. Approval will result in refund authorization.

  3. If you receive the approval and refund authorization, your refund will not be subjected to any additional processing fees.

  4. Shipping paid by the customer will also be refunded.​

 

5. refund status

Once you receive approval for cancellation or a refund for damaged/lost product(s), we will notify you of the status of your refund authorization. If approved, your refund will typically be processed within 7-10 business days and it will be credited back to your original payment method.

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If you haven’t received a refund after 10 business days, please:

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  1. Check your bank account again.

  2. Contact your credit card provider, as processing times may vary.

  3. If you’ve done all of this and still haven’t received your refund, please contact;  holla@muvemint.com.

 

6. Contact Us

If you have any questions about our Cancellation & Refund Policy, please contact our customer service team:  holla@muvemint.com

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